Shipping Policy

• All orders ship within what ever the amount of days is stated under each product meaning the shipping time will depend on if it is a pre-order or not. 
• For example, under our description it will say the time it will take to fufill your order and whether or not it is a premade product or a PREORDERS are placed after we have recevied your PRE MADE  means that we have them on hand currently 

• IF THERE IS ANY FURTHER QUESTIONS ON YOUR SHIPPING TIME REACH OUT TO US DIRECTLY OR VIEW OUR SOCIAL MEDIA PAGE AS WE WILL BE POSTING UPDATES ON EACH PRODUCT

• If you have not received an order confirmation email within 24 hours of placing your order, please check your spam or promotions folder before reaching out.

Order Changes and Cancellations

• Orders cannot be modified or cancelled once placed due to our fulfillment process.
• If you need to update your shipping address, email gekheidsupport@gmail.com within 2 hours of placing your order. After that we cannot guarantee changes.

Lost or Missing Packages

• If your package is lost in transit or tracking shows no movement for 7 or more days past the estimated delivery date, please contact us at gekheidsupport@gmail.com and we'll look into it and find a fix.
• If a customer provides an incorrect or invalid shipping address at checkout, we are unable to intervene once the order has been placed.

Refunds and Returns

• We do not offer exchanges nor any refunds unless youve contacted us and we have said otherwise.
• If you receive a damaged item, contact us within 7 days of delivery with photos of the damaged item and its packaging. We'll make it right with a refund or replacement.

Care Instructions

• Wash cold, inside out, with gentle detergent
• Hang or lay flat to dry for best results
• Washing or drying on high heat will cause shrinkage and may alter fabric treatments